Official University Support Portal

Fast, Reliable Assistance for Students & Applicants

Experience rapid resolution for admissions, portal login, Remita payments, course registration, exam records, and ICT support across all university faculties and programmes.

Raise a Support Ticket Track Existing Ticket

User Support Unit

ICT Directorate Complex, FUDMA

Desk Online (Mon - Sat)
Quick Ticket Tracking

Check current resolution status instantly

SMART ACADEMIC POLICY ADVISOR

Meet AcadBot – Your 24/7 FUDMA Academic Guide

Have questions about course registration workload, carryover priorities, grading scale, First Class cut-offs, probation, deferment procedures, or graduation requirements? Ask AcadBot for instant policy citations!

First Class CGPA Semester Workload (15-24 Units) Health Sciences Rules Probation & Withdrawal Deferment & Portal Reactivation Graduation Units (CCMAS vs BMAS)
Instant Policy Answers

Trained on official Senate-approved regulations

CATEGORIES OF SUPPORT

How Can We Help You Today?

Select your complaint category below or scroll to fill out our smart ticket form.

Admissions & Screening

PUTME verification, admission letters, change of course, credentials validation.

Select Category →
Portal & Login Issues

Password reset, email verification, locked accounts, and profile data updates.

Select Category →
Payment & Remita

RRR invoice verification, payment debit not reflecting, duplicate receipt claims.

Select Category →
Course Registration

Add/drop courses, carryover loading, unit limits, late registration waivers.

Select Category →

Create New Support Ticket

Please provide complete and accurate information so our support officers can assist you quickly.

Average Response: 12 - 24 Hrs
Resolution updates will be sent to this email.
Accepted: Receipts, Screenshots, Error photos (.jpg, .png, .pdf, .docx)
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Direct Support Channels

Need instant assistance during office hours? Reach out via our verified channels.

WhatsApp Helpdesk

Instant messaging with support agents

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Hotline Support

Mon - Fri: 8:00 AM - 4:00 PM

Call Help Desk →

Frequently Asked Questions

Find quick answers to common queries regarding support tickets.

Upon submitting your ticket, you will receive a unique Ticket Number (e.g. FUDMA-202608-0001). Visit the Track Ticket page and enter your Ticket Number and Email to view live updates, staff replies, and add additional remarks.
Select Payment & Remita Issues as your category, choose Payment Debited but Not Reflected as sub-complaint, enter your RRR Number in the description, and attach your bank debit receipt or Remita transaction receipt.
Most academic and portal tickets are resolved within 12 to 24 hours during working days. Urgent admissions screening and registration deadlines are prioritized immediately.
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AcadBot AI
FUDMA Academic Policy Guide

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